Reviews

Product or service reviewed: A/C Repair

Our A/C went out in the evening during some recent heat, we called around a few places and had a hard time getting somebody to come by that day. We called Pallardy and it was just about an hour and 15 minutes total time before the unit was fixed. Technician was great and answered any question I had. We really appreciated the service.

Sam
Wentzville, MO

Always professional, great customer service and quality service!

T. Jones

Surprisingly quick response, friendly, knew what he was doing, quickly solved problem, and had the part in his truck. Will call for all future needs.

Thanks,

Curt

Product or service reviewed: Furnace repair

The technician (I believe his name is Damon) was outstanding. Very polite and customer-service oriented and fixed our furnace problem promptly. I would recommend Pallardy to anyone based on his example.

Ed B.
St. Charles, MO

Product or service reviewed: Furnace Replacement

Pallardy has been providing our heating and cooling service for more than 10 years between two houses, including seasonal cleaning and duct cleaning. When the A/C was no longer running, they came out the same day, determined the motor was the issue and provided the options without any pressure. When they left the house they were trying to locate the system I needed based on shortages and within an hour the office called because they located one and had me on the schedule for the next day. For larger purchases I normally try to get a couple quotes, but that is not necessary when working with Pallardy, their prices are fair and they have never tried to sell me on additional services. The office staff is also a pleasure to work with when scheduling an appointment.

Angela M.
St. Charles, MO

Our AC unit was struggling to keep the house cool and so I called Pallardy Heating and Cooling and they were at my house within 30 minutes. They didn't try to sell me on a whole new system, they told me exactly what was wrong with it and fixed it on the spot. Josh was extremely helpful and knowledgeable. Won't use anyone else from here on out!

Grant G.

Product or service reviewed: Pool heater repair

Josh and Dawson just left. They were absolutely great! They found the leak in our heat pump and had it fixed within 20 minutes. So glad we were able to finally get this fixed. The last company just put in more refrigerant and left. These guys definitely earned a repeat customer today!

Brent Dean
O'Fallon MO

Always helpful and responsive.

Melissa C.

Good job!

David G.

This post is long over due. Pallardy Heating and Cooling replaced my sons a/c unit during heat wave this summer. While they were very busy, did the job the most economical and efficient way possible. Trust Pallardy Heating and Cooling, they won’t let you down.

Kim P.
Washington, MO

Product or service reviewed: new hvac system

gene costello
o'fallon

Five Stars!

Dianne U.

Very happy with our Global Plasma (Solutions). We put one on our house after a remodel job. We had the ducts cleaned then installed the GPS (Global Plasma Solutions). A noticeable reduction with dust. Air in the house smells better, smells cleaner. It is doing everything you said it would. It was well worth the money!

Gary and Beverly B.

Good Job

JPallardy has done work for me in the past, so when I noticed my heat stack was getting all rusted and scuzzy I called them as well as three other heating contractors. They had a great price on replacing the rusty pipes and they did even more than expected. They actually replaced all the pipes from both my furnace and hot water heater, for the price quoted. They were there when they said they would be and cleaned up their mess really nice. I would highly recommend them to anyone needing heating or cooling repairs or replacement. A great company to deal with." GOOD JOB!!!

D. Moore

Mike and Sandy Bornfleth
St. Charles, MO

World-Class Example of Pleasant Professionalism

Product or service reviewed: Customer Service

Anyone who thinks that great customer service is a thing of the past has obviously never been a customer of Pallardy Heating and Air Conditioning. From the first consultation through the installation of our new system to the service and maintenance calls we've had, the folks at Pallardy are a world-class example of pleasant professionalism. They really stand behind their sales and service commitments.

Jim D.
Saint Charles

The Type of Employee Every Business Strives To Have

Product or service reviewed: Customer Service

Jake made the repair, cleaned the unit and checked the coolant level quickly and efficiently. So efficiently, I was able to return to work without having to take any vacation time!

Jake is a very professional and very cordial young man. He is exactly the type of employee every business strives to have. We have always been pleased with the way your company does business and will contue to call Pallardy whenever we are in need of an HVAC professional.

Please pass along my appreciation to Jake. His attitude while he's out there in sweltering heat is to be commended.

My Appreciation,
Dennis Hess

Lowered Our Bills

Product or service reviewed: Product Quality

Just wanted to call you to tell you we didn't get the highest efficiency air conditioner, but our Ameren bill (budget billing) went from $99.00 a month down to $91.00 and our make up month went from $99.00 to $30.00. We are very happy with our new air conditioner.

B. Chrismer